Privacy Policy & Data Protection

Our Commitment to Your Privacy

At Wasfa, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By using Wasfa, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

We collect information you provide directly, including your name, email address, phone number, delivery address, and payment details when you create an account or place an order.

Usage Data

We automatically collect information about your interactions with our platform, including pages visited, features used, search queries, order history, and device information such as IP address, browser type, and operating system.

Location Data

With your permission, we collect location data to provide accurate delivery services, show nearby restaurants and suppliers, and improve our service recommendations.

2. How We Use Your Information

We use your data to:

• •Process and fulfill your orders
• •Communicate order status and updates
• •Provide customer support and respond to inquiries
• •Personalize your experience and recommendations
• •Send promotional offers and marketing communications (with your consent)
• •Improve our services and develop new features
• •Detect and prevent fraud and security threats
• •Comply with legal obligations

3. How We Share Your Information

With Service Partners

We share necessary information with restaurants, suppliers, and delivery partners to fulfill your orders. We also work with payment processors, cloud storage providers, and analytics services.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• •Remember your preferences and settings
• •Analyze site traffic and usage patterns
• •Deliver targeted advertisements
• •Improve platform performance and security

You can control cookies through your browser settings, but disabling them may affect platform functionality.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• •Encryption of sensitive data in transit and at rest
• •Secure servers and regular security audits
• •Access controls and authentication measures
• •Regular employee training on data protection

6. Your Privacy Rights

You have the right to:

• •Access your personal data
• •Correct inaccurate information
• •Delete your account and data
• •Object to data processing
• •Export your data
• •Opt-out of marketing communications

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Wasfa is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.